I did not receive my emailed passcode to log in, what should I do?

If you haven't already done so, please check the spam/junk folder(s) in your email.

It is important to be sure you are checking the email that was registered with your Comergence contact information. If you suspect your email is outdated/incorrect, please contact your account administrator(s) or Comergence Support to help check and update your account.

Comergence can guarantee passcodes are being sent, but because of different email servers and service settings, we cannot guarantee they are received. In some cases, users may need the help of their IT or Email Administrator to help ensure delivery. These emails will come Microsoft on behalf of Comergence  from msonlineservicestream@microsoftonline.com.

After checking the above, if more than 5 minutes has passed, use the 'Resend Code' option to have a new code sent as the previous code has expired.

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